Post-Implementation System Support
The project is live and the consultants are gone. Now what do you do? Unfortunately, many large scale implementations fall victim to a knowledge gap. It’s not a shortcoming, but a normal artifact of any long term implementation project. The gap occurs when consultants, who have been trained for years and years on their particular software application hand over the daily operations of the system to the client's internal staff. Inevitably, despite the client's best intentions, its own staff may not have had the time or capacity to gain complete proficiency in the system. In an environment such as commodities where business strategies and processes continually evolve, it is critical that the client has the ability to evolve and customize the implemented software as well.
To close this gap, capSpire offers a support program that enables clients to augment their own internal support organization with the skillsets and knowledge of the capSpire team. For many clients, this level of support allows companies to minimize internal support overhead and frees their internal staff to focus on "the next projects". This approach also provides the client with immediate access to a capSpire system expert at a more cost-effective rate than a fully engaged consultant. Whether the work is a quick customization, a new report, helping test an upgrade or simply answering "how would I..." questions, the capSpire support program is a cost-effective alternative to access niche knowledge that would otherwise only be available at a premium consulting price. Always leading, never following, our support program is second to none in the industry.