Online Trade Execution is a Growing Trend in the Refined-Products Industry

POSTED BY Trent Amos ON December 14, 2018 IN Blog, CTRM

According to Microsoft’s 2018 Global State of Multichannel Customer Service Report, 88% percent of customers worldwide expect businesses to provide online customer self-service portals. This is especially true in the U.K. (92%) and U.S. (88%) where customer support has become an increasingly high priority. The Energy space is paying attention to this trend, and industry …

Should You Upgrade or Replace Your Old E/CTRM System?

POSTED BY Jaydeep Shah ON December 14, 2018 IN Blog, CTRM

Many users of E/CTRM systems fall into one of two camps: Either they know definitively that they want to upgrade their existing E/CTRM system or they want to evaluate other E/CTRM systems in the market to verify which solution is the best fit for their current business—with the possibility of making a switch to a …

5 Questions CTRM Analytics Answer: Part 4

POSTED BY Scott Creed ON November 23, 2018 IN Blog, CTRM

Previously, we’ve discussed question 1, question 2, and question 3 that commodity trading and risk management (CTRM) analytics answer. Question 4: Who are my best customers? To better focus marketing initiatives and incentive offerings, reduce risks, and increase revenue, you need to identify who your most reliable and profitable customers are. These customers are the …

Extracting Maximum Value from CTRM Systems

POSTED BY Rob Parker ON July 24, 2018 IN Blog, CTRM

Our clients want to realize the full potential of their investment in a commodity trading and risk management (CTRM) system. However, there is a general feeling among clients that their CTRM system can fully support their entire trading business, but they have not yet achieved this and are unsure how to get there. System infrastructure, …

Another Reason to Upgrade to the latest version of RightAngle: The Enhanced ATM Module

POSTED BY Rachel Scott ON July 24, 2018 IN Blog, CTRM

If you’re using a version of RightAngle prior to s14, you’re completely missing out on the Asset Transaction Management (ATM) module. You have to manage nominations outside RightAngle. If your meter tickets apply to more than one shipper, your tickets are split between multiple shippers at both receipt and delivery—and have to be managed in …

Why You Absolutely Should Take Advantage of RightAngle’s CreditCenter

POSTED BY Emily Fixter ON July 19, 2018 IN Blog, CTRM

Why should you take advantage of RightAngle’s CreditCenter? If your trading organization is like many others, you’re probably using a third-party tool that integrates data from RightAngle to manage customer credit information. As a result, you’re probably also experiencing a number of issues that hamper efficiency: You constantly have to ask traders if they have …

Back by Popular Demand: Top Reasons To Upgrade to Allegro Horizon

POSTED BY Amrik Sembi ON July 19, 2018 IN Blog, CTRM

Over the last few months, more and more companies have considered an upgrade to Allegro Horizon. Rest assured that since Allegro Horizon was first introduced in 2016, this newest version of the software has been through several successful implementations. It’s now tried and true, and has proven to be a valuable investment for many companies. …

Three Goals of capSpire’s Managed Services Offering

POSTED BY Paul Keohan ON July 18, 2018 IN Advisory Services, Blog, CTRM

Did you know that capSpire provides managed services to clients that use commodity trading and risk management (CTRM) systems for their day-to-day management of trading, logistics, risk management, and accounting? Basically, it’s an ongoing relationship in which our consultants offer immediate support—whether on-site or remote—for issues as they arise. We want our clients to concentrate …

New from capSpire: Scalable ERCOT Trade Importer

POSTED BY Tanu Agarwal ON June 29, 2018 IN Blog, CTRM

If you have to enter trades manually into Allegro to replicate your trading activity on the Electric Reliability Council of Texas (ERCOT) trading platform, then you know what a time-consuming process this can be—especially as trades increase in complexity or volume. A complex trade with multiple details could take as long as a half hour …